Ximble Integration: Sync Your Schedule to Crew

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Crew integrates with Ximble. If you use Ximble for creating and managing your team’s schedule, you can automatically sync that schedule to Crew. Note This is a one-way integration from Ximble to Crew. Adding, editing or removing shifts from Crew will not be reflected in Ximble.

Take advantage of Ximble’s robust scheduling and time-and-attendance functionality, while using Crew as your communications hub to keep everyone on the same page. This integration is available to all Crew users, regardless of pricing plan. 

To enable the integration, follow the steps below.

Step 1—Ximble Setup

First, you will need to obtain your Ximble API Key through your Ximble account.

  1. Click on “Me” in the top right corner
  2. Tap on “My Account”
  3. Click “Company Information” on left side of the page
  4. Tap on the API Information tab
  5. Find the API Key and copy/take note of that value

Step 2—Enabling the Integration

The integration can be enabled for

  • A single Crew organization
  • The entire enterprise account (for Crew Enterprise customers)

For an Enterprise Account

  1. Log into Command Center
  2. Tap on “Integrations” from the navigation menu
  3. Locate Ximble and click “Add.” This will prompt you to enter your Ximble API Key.

You will be asked to map all locations in Ximble to the corresponding organizations within Crew. This ensures that the right schedule data from Ximble syncs to the right teams within Crew.

Once you’ve successfully connected to your Ximble account and the syncing process has completed, you’ll see your team’s schedule automatically appear in the Team view on the Calendar tab.

Clicking on a specific shift will provide more detail about that shift. To view the same shift within Ximble, simply click on “Ximble” as the source of that shift, and you’ll be linked to Ximble with a view that includes equivalent shifts.

          
Once the sync is complete, shifts will show in the Calendar tab (left) ; Tap into a shift to view the shift details and source (right)

 

For a Single Organization 

  1. Go to the Crew Admin tab
  2. Click “View all add-ons” and scroll down to Ximble
  3. Click “Add.” This will prompt you to enter your Ximble API Key

If you have more than one location in your Ximble account, select which location you want to sync to.

Once you’ve successfully connected to your Ximble account and the syncing process has completed, you’ll see your team’s schedule automatically appear in the Team view on the Calendar tab.

Clicking on a specific shift will provide more detail about that shift. To view the same shift within Ximble, simply click on “Ximble” as the source of that shift, and you’ll be linked to Ximble with a view that includes equivalent shifts.

 

Troubleshooting and Other Info

If you experience any issues enabling the integration, the following information may help in resolving them. If you’re still experiencing difficulty please contact Crew Support within the Crew app, or at help@crewapp.com

  • Insufficient Ximble permissions: Only Managers and Admins within Ximble are able to add the integration. If you receive a message saying you have insufficient permissions, we suggest you contact the individual in your organization that would have admin permissions within Ximble and ask that person to install the add-on.

  • Ximble team members not in your Crew organization: If there are members of your Ximble team that aren’t part of your Crew organization or can’t be matched to a user in Crew, you’ll be prompted to invite those users or to resolve those users in the Alerts entry in your Chats/Inbox tab.
  • Information updating from Ximble to Crew: Information will be synced from Ximble to Crew when the integration is first installed. After that, information will be synced at regular intervals. Therefore, there may be up to a 60 minute delay from when a new employee, new shift, or schedule change in Ximble is reflected in Crew.

 

 

 

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